Bouncy House Terms and Policies

Bouncy House Delivers rain or shine: Many of our inflatables have vinyl tops and rain guards. If you are not sure whether the unit you reserved is covered, please ask. If you need to reschedule your event or swap your unit for a covered unit due to weather 48 hours notice is required and is subject to availability. Note: If there is a price difference a credit will be issued and can be applied toward your next order, no refund will be given.

We offer a 14 day cancellation policy: Cancel any time up to 14 days before your event for a complete refund or within 14 days and up to 48 hours before your event and receive a credit for the original amount paid on your order which can be applied toward your next booking. Cancellation within 48 hours of your event will result in loss of monies paid and any monies owed will become due upon cancellation.

Liability release: All Bouncy House customers must sign a standard rental agreement and release of liability on the day of the event in order to rent our equipment.

Equipment and Delivery

Delivery: We will contact you the day before your event, typically expect your call between 12pm noon and 5pm (On Friday for Saturday, Sunday and Monday deliveries) and let you know what time we will be setting up your equipment. You should expect delivery anytime up to 4 hours before your party start time.

Pick-up: You are responsible for the equipment until the delivery driver returns to pick it up. We will always try to pick up the equipment promptly after your event ends, but you should be prepared to keep the equipment up to 4 hours past your end time.

Park/Public Area Deliveries: If we are delivering to a park or public location, you must be at the location at least 120 minutes before the event start time. You must also be able to stay with the equipment at least 120 minutes after the event end time. If your event ends early, we will not be able to pick up the equipment earlier than the scheduled end time.

Insurance: We can provide a certificate of insurance for parks or city property. We carry a $2 million policy. If you need to provide a certificate of insurance for a park event, please contact us by phone with the exact information to be added to the insurance certificate.

Liability Release

All Bouncy House customers must sign a standard rental agreement and release of liability on the day of the event in order to rent our equipment.

Your Party Experience is 100% Guaranteed!

We work hard to ensure that your Bouncy House party is a great success. Please contact us at Questions@BouncyHouse.Com with any suggestions, complaints or compliments. We welcome all of your feedback.

Need Other Help?

Contact us at service@bouncyhouse.com for questions related to cancellations, refunds or incorrect delivery or setup issues.